We want you to be happy with your reading. This policy explains refunds and how cancellation works, operated by Astrocristal LLC (“Astrocristal,” “we,” “us”). It works together with our Billing Terms and Terms & Conditions.
You can cancel your subscription at any time from your account dashboard or by emailing support@astrocristal.com. Cancellation stops all future renewals. To avoid the monthly charge, cancel before your 3-day trial ends.
The €1.00 trial charge covers your 3 days of access and is non-refundable. If you cancel during the trial, you will not be charged the monthly subscription.
If you are not satisfied with a monthly charge, email us within 14 days of that charge at support@astrocristal.com with your account email, and we will review your request and, in appropriate cases, issue a refund for that month. We generally do not refund months older than the most recent charge, since you can cancel at any time to stop future billing.
Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer, typically 5–10 business days.
If you have a billing concern, please contact us first — we can usually resolve it faster than a bank dispute. We reserve the right to end access for accounts with fraudulent or abusive chargeback activity.
support@astrocristal.com
Astrocristal LLC, 14 Panagioti Tsangari, 1st Floor, Office 1E, 4047, Limassol, Cyprus.